Bay Area Pet Pals (“BAPP”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, and related applications (collectively, “Services”). By using our website or Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our Services.
Information We Collect
We collect personal information that you voluntarily provide to us. This may include, but is not limited to:
- Name
- Contact information (email address, phone number, postal address)
- Information about your home
- Pet information
- Payment details (when applicable for billing purposes)
We may also collect non-personal identifying data, such as:
- Browser type and operating system
- IP address and general location
- Date and time of your visit to our site
- Referral URL and how you use our website
Use of Personal Information
Bay Area Pet Pals uses your personal information to:
- Provide and improve our pet care services
- Manage bookings, schedule visits, and complete service requests at your home
- Communicate important service updates, reminders, or offers
- Respond to inquiries, customer service issues, or support requests
- Personalize the user experience based on your preferences
- Process payments and send invoices for services provided
- Send occasional newsletters and promotional material (with your consent)
Sharing of Personal Information
We do not sell, rent, or share your personal information with any unaffiliated third parties without your consent, except:
- When required by law or legal process
- To protect the rights, safety, or property of Bay Area Pet Pals or others
- With trusted service providers who assist us in operating our website, processing payments, or performing other business-related functions, provided they adhere to the same level of privacy protection as we do
Consent to Use Personal Information
Bay Area Pet Pals is committed to ensuring your privacy. We will always contact you to obtain your explicit consent before using your personal information for any purpose outside the scope of delivering our services or fulfilling legal obligations. This includes any new use or sharing of your data with third parties not previously outlined in our Privacy Policy. Your information will only be used with your full knowledge and approval.
Third-Party Services
Bay Area Pet Pals may use third-party services, such as analytics tools, to better understand user behavior and enhance the overall experience. These third-party providers have their own privacy policies addressing how they use such information, and we encourage you to review them.
Some examples of third-party services we may use:
- Google Analytics (to track website usage and improve functionality)
- Payment processors (such as PayPal, Venmo, and Zelle) for secure online transactions
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve your user experience by remembering preferences and speeding up navigation
- Analyze website traffic and user behavior
- Tailor advertising (if applicable) based on browsing history
You may disable cookies in your browser settings, but doing so may affect your ability to use certain features of our website.
Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect against loss, theft, and unauthorized access, including:
- Secure Sockets Layer (SSL) encryption for sensitive data, such as form submissions and payment information
- Firewalls and other network security measures
While we make reasonable efforts to protect your information, no method of data transmission or storage can be guaranteed as 100% secure. Therefore, we cannot guarantee absolute security.
Your Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct inaccuracies in your data
- Deletion: You can request the deletion of your personal data
- Opt-Out: You may unsubscribe from promotional communications at any time by using the “unsubscribe” link in our emails or contacting us directly.
Retention of Personal Information
We retain personal information for as long as necessary to provide our Services, fulfill legal obligations, and resolve disputes. If you request deletion of your data, we will promptly delete it unless we are required to retain it for legal reasons.
Changes to This Policy
Bay Area Pet Pals reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by posting a prominent notice on our website or by sending an email. Your continued use of our Services after such changes signifies your acceptance of the updated Privacy Policy.
Children’s Privacy
Our website and Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.
Insurance and Licensing
Bay Area Pet Pals is fully licensed, bonded, and insured. Please contact us for more details regarding our insurance coverage.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us:
Bay Area Pet Pals
Email: info@bayareapetpals.com
Phone: (650)996-6652