Please notify us in advance of any special instructions or requirements for your pet or home and we will work to meet your requests.

Cat Owners: It is necessary for your cat(s) to remain indoors for the duration of your absence during our Pet Sitting services.

Morning and evening cat visits may be completed between the times of 6am–11:30am and 4pm–8pm. While we cannot guarantee an exact time for each visit on each day – we do try to arrive at approximately the same time each day.

Pet Supplies: 

It is necessary that you provide a ready supply of pet food, treats, poop bags, and medicines for your entire time away. If your Pet Sitter has to go shopping to purchase food or other items, there is an additional $50 fee as well as the cost of goods.

Pet Waste: All prices quoted assume that your cat litter boxes, pet cages and dog poop in the yard have been completely cleaned (within a maximum of 24 hours) prior to our first visit. If there is excessive pet waste, an extra fee of at least $25 will be billed upon completion of the first visit to cover the additional time and effort to clean up.

Pet Medications: There is an additional fee for administering any medications to your pet(s) depending on type, frequency, and difficulty. We also need to confirm in advance we have a sitter available that does medications or injections. Be sure to notify us in advance if you need medications administered so we can be sure we have a sitter available that does this.

Insulin injections are $15 extra per visit and other medication administering can range from $5 on up per visit.

Emergency Vet Care Policy: We will never leave an ill or injured pet untreated in an emergency. It is a requirement that we have your consent to use either your specified Veterinarian or one of our choosing. If your Vet/Clinic/Pet Hospital is not available or is too far away, we will use one of our local pet emergency service providers. We will make every attempt possible to contact you in any such emergency. If we do not have a sitter who is available to stay at the Vet with your pet, it could be required that your pet remain in the Vet’s care and be picked up later. If by any chance the Vet is recommending additional care, your pet may need to be boarded at the Vet/Clinic/Pet Hospital. If we cannot reach you, we will do what is in the best interest of your pet and follow the professional opinion of the Veterinarian.

You must agree to cover the possible emergency medical care when booking services with us to a minimum of $500, and also provide credit card information to Bay Area Pet Pals prior to your absence in case we cannot reach you for any reason. There may also be a fee of approximately $35 per hour for transport, waiting at the Vet/Clinic/Pet Hospital, and/or picking up any prescribed pet medication.

“Early” and “After Hour” Visits: Before 8am and/or after 7pm can be scheduled if our time permits, for an additional fee of $20 per visit. Please ask if we can accommodate this before booking with us.

Pre-Payment Policy: Fees for this service need to be paid at the time of your reservation to secure your booking.

All correspondence must go through the main Bay Area Pet Pals office, not your pet sitter. For any changes, corrections, additions, or subtractions, contact the office at (650)996-6652 or email: lynda@bayareapetpals.com

Cancellation Policy: Please provide a full 7 days’ notice for cancellations of Pet Sitting Visits.

For any sits booked during the months of November, December, January, July and August, we require 30-days advance notice for cancellations.

Ensure all updates, modifications, or cancellations are communicated in writing through our website contact form or directly to: lynda@bayareapetpals.com.

We kindly request that you refrain from reaching out to your sitter directly. Lynda manages all of the sitters schedules and online calendars. Failure to make changes or cancellations through our website or via email may result in missed visits and charges for services that could have otherwise been credited. Thank you for your understanding and cooperation.

A Holiday Surcharge of $20 per visit is added for service provided on the following days:

Christmas Eve through New Year’s Day
Martin Luther King Jr. Day Weekend
Presidents’ Day Weekend
Easter Weekend
Memorial Day Weekend
Independence Day
Labor Day Weekend
Thanksgiving Day weekend (Thursday thru Sunday)

“Early” and “After Hour” visits (before 8:00AM and/or after 7:00PM) can sometimes be accommodated for an additional fee of $20.00 per visit. Please arrange this in advance with the office.

Key Storage Lock Boxes for Dog Walking and Pet Sitting Services: In most cases Key Storage Lock Boxes are required for Dog Walking and Pet Sitting Services. If you cannot use a Key Storage Lock Box for any reason, please Contact Us so that we can discuss alternatives.