Dog Walking Services are for a walk only and do not include: dog feeding, caring for other pets, or any “house sitting” type of services. If you will be away from your home for a longer period of time while traveling – please choose our Pet Sitting Service (for all dogs and cats) or Dog Boarding Service (for dogs under 30lbs).

Pre-Payment Policy: Fees for this service need to be prepaid each week or month.

All correspondence must go through the main Bay Area Pet Pals office, not your pet sitter. For any changes, corrections, additions, or subtractions to your walking schedule, contact the office at (650)996-6652 or email: lynda@bayareapetpals.com

Emergency Vet Care Policy: We will never leave an ill or injured pet untreated in an emergency. It is a requirement that we have your consent to use either your specified Veterinarian or one of our choosing. If your Vet/Clinic/Pet Hospital is not available or is too far away, we will use one of our local pet emergency service providers. We will make every attempt possible to contact you in any such emergency. If we do not have a sitter who is available to stay at the Vet with your pet, it could be required that your pet remain in the Vet’s care and be picked up later. If by any chance the Vet is recommending additional care, your pet may need to be boarded at the Vet/Clinic/Pet Hospital. If we cannot reach you, we will do what is in the best interest of your pet and follow the professional opinion of the Veterinarian.

You must agree to cover the possible emergency medical care when booking services with us to a minimum of $500, and also provide credit card information to Bay Area Pet Pals prior to your absence in case we cannot reach you for any reason. There may also be a fee of approximately $35 per hour for transport, waiting at the Vet/Clinic/Pet Hospital, and/or picking up any prescribed pet medication.

Cancellation Policy: To receive credit, notify us of any changes to your scheduled Dog Walking Visits during the weekdays (Monday-Friday) at least 48 hours in advance.

For weekend walks (Saturday or Sunday), please provide a full 7 days’ notice for cancellations to be eligible for credit.

Ensure all updates, modifications, or cancellations are communicated in writing through our website contact form or directly to: lynda@bayareapetpals.com.

We kindly request that you refrain from reaching out to your sitter directly. Lynda manages all of the sitters schedules and online calendars. Failure to make changes or cancellations through our website or via email may result in missed visits and charges for services that could have otherwise been credited. Thank you for your understanding and cooperation.

We do not perform regular Dog Walking Visits on the following Holidays:

In special situations, we may be able to accommodate a Holiday Dog Walk Visit with advanced scheduling, and an additional fee. Please Contact Us to discuss.

Key Storage Lock Boxes for Dog Walking and Pet Sitting Services: In most cases Key Storage Lock Boxes are required for Dog Walking and Pet Sitting Services. If you cannot use a Key Storage Lock Box for any reason, please Contact Us so that we can discuss alternatives.