At Bay Area Pet Pals we get asked a lot of questions, and we also ask many questions in order to provide exceptional services for your pet(s).
Here are some of the questions that we are frequently asked about our business and services.
To begin your confidential Client Profile, you will need to have the following information readily available: Your pet’s date of birth, Veterinarian information about your pet’s likes, dislikes, temperament, diet, and other details. Pet medication information (if applicable): name of medication(s), directions for administering medications, and Veterinarian name, address, phone number.
For Dog Walking & Pet Sitting: Information about accessing and navigating your home and your key storage lock box.
For Dog Boarding: Pet Shot Records.
For Pet Sitting and Dog Walking services we have a Pre-Payment Policy in which fees for need to be paid at the time of your reservation.
For Dog Boarding, full payment is due within 7 days from the time of the booking.
Cancellation of any scheduled Pet Sitting Visit: A minimum of 7 days advance cancellation is required in order to receive full credit. However; in the months of November, December, and January – a 2 week advance notice of cancellation is required. All cancellations must be submitted in writing via email.
Cancellation of any scheduled Dog Boarding: A minimum of 14 days advance cancellation is required in order to receive full credit.
However, in special situations, we may be able to accommodate a Holiday Dog Walking Visit with advanced scheduling. Please contact us to discuss.
For Pet Sitting Visits: Holidays require the addition of $18.00 per visit for the following National Holidays: Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the day after Thanksgiving. This helps us to reward our Pet Pals who are willing to spend their holiday time with your pets.
The use of a secure lock box provides you with the peace of mind that your key will always be at your home and secure.
It is important to provide at least two identical keys (or two sets of keys) inside of the lock box. A backup set is necessary in case a key breaks or if your Pet Sitter or Dog Walker accidentally becomes locked out of your residence. Should this occur and you have not provided us with a backup key(s), we will be required to call a Locksmith and there is a minimum $125 fee for this service – as well as for the time the sitter must remain with your pet(s). Costs are also subject to increase during holidays and weekends. Please remember to test all of the keys to ensure that they work properly prior to placing them into your lock box.
We realize that some clients may not be able to have a lock box. If you cannot for any reason please contact us so that we can make other arrangements for you.
Dog Walking: Choose this service for Monday-Friday Dog Walking Services only. This service does not include: feeding, caring for other pets, or home sitting services. If you will be away or traveling; please choose from our Pet Sitting or Dog Boarding Services.
Pet Sitting: Travelers choose this service for pet and home care. This service can include care for cats, dogs, fish, and other small animals. Pet Sitting services can also include Dog Walks, Pet Feeding, Pet Play Time, Watering Plants, Cat Litter Box Cleaning, Small Cage Cleaning, and General House Sitting Services.
Dog Boarding: This service is for dogs less than 40lbs that are to stay at the home of Bay Area Pet Pals for walks, care, feeding, and play time. We do not board cats.
Please visit each of our individual service pages for more information.
For pets that require medication to be administered at a specific time, we will carefully schedule accordingly. Please let us know at the time of your reservation if specific times are critical for your pet.
For Pet Sitting Visits, please notify us of any special instructions or requirements for your pet or home and we will work to meet your requests. “Early” and “After Hour” visits (before 8am and/or after 7pm) can be scheduled for an additional fee of $18.00 per visit.
For Dog Boarding Services please schedule early in order to ensure availability. Quoted fees are determined by your specifically stated pick-up and drop-off times. If there is any change in your drop-off or pick-up time, please notify us immediately so that we may make adjustments to our schedule and your payment record. If dogs are picked up after 11:30am on their scheduled departure day, an additional daycare fee applies.
If you have any other questions, please contact us.
Ready to Get Started?
We are Bay Area Pet Pals and we look forward to serving you and your pets!